Streamline conversations across WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, Email, and more — all in one intelligent platform built to grow your business.
Keep customers informed in real time with instant notifications, helping you stay connected and responsive at scale.
CRM
Organize customer data into a single view, making it easy to track interactions, nurture relationships, and boost retention.
Automation
Streamline repetitive tasks with intelligent automation, saving time and scaling your workflows without extra resources.
Testmonial
Trusted by businesses
Real results—from startups to enterprises—showing that smarter automation not only pays for itself but drives lasting growth.
Our bot deflection rate with our previous customer service solution was 5–10%. With ChatDaddy, we achieved 65% bot deflection within just one week of going live.
Edward
Gadget Galaxy Store
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian Parker
Contact Lens Easy
ChatDaddy powers our customer communications, delivering conversions, customer engagement, and personalized support. The WhatsApp chatbot is the heart of this strategy.
Geronimo Chala
Fashion Fusion Boutique
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.
Ada May
Delicious Bites & More
Our bot deflection rate with our previous customer service solution was 5–10%. With ChatDaddy, we achieved 65% bot deflection within just one week of going live.
Edward
Gadget Galaxy Store
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian Parker
Contact Lens Easy
ChatDaddy powers our customer communications, delivering conversions, customer engagement, and personalized support. The WhatsApp chatbot is the heart of this strategy.
Geronimo Chala
Fashion Fusion Boutique
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.
Keep your WhatsApp mobile app while upgrading to the official API channel. Same number, chat history preserved, zero-downtime migration. As a ChatDaddy customer, this upgrade is completely free.
Number unchanged
Chat history preserved
2 minutes
Meta Official Partner
ABOUT CO-EXISTENCE
What Is the Secure Dual-Channel Edition?
Co-Existence gives your WhatsApp account two channels at once: the mobile app channel and the official API channel. You can keep using your phone for everyday conversations while leveraging the API for automation, bulk broadcasts, and other advanced features.
Convenience Channel — Mobile App
Continue using the WhatsApp mobile app you already know. Everyday chats, voice calls, sending photos and videos — everything stays the same. Your customers won't notice any change.
Secure Channel — Official API
Through Meta's officially certified API channel, unlock all of ChatDaddy's features: auto-replies, bulk broadcasts, CRM integration, AI customer service, and more. Fully compliant, with the highest level of account protection.
UPGRADE BENEFITS
Co-Existence Upgrade Benefits
Ban risk significantly reduced
Meta officially certified — your account is treated as a "legitimate account," drastically lowering the chance of being banned.
Mobile app works as normal
No impact on existing workflows. Bosses and employees can still reply via phone.
Broadcasting speed 20x faster
From 1/sec to 20/sec. Reach your audience dramatically faster.
Fast template review
Message templates usually approved within 3–5 minutes — no long waits.
0% message markup
Pay Meta directly — no middleman markup. Messaging costs are fully transparent.
2025 Q3-Q4: WhatsApp ban data grew 300%
6.8 million accounts banned in a single month in 2025. If you continue using old methods, expect 4+ bans in 2026.
MIGRATION STEPS
Four Simple Steps
01
Eligibility Check
Our team reviews your account status and current configuration to confirm you qualify. Most ChatDaddy customers are eligible.
02
Official Configuration
We enable Co-Existence on your account following Meta's official process. Our expert team handles everything.
03
Dual Channel Activated
Your account now has both the mobile app channel and the official API channel. Both channels operate independently without interfering with each other.
04
Upgrade Complete
You're all set. Continue using the mobile app while enjoying all of ChatDaddy's automation features. No service interruption.
REQUIREMENTS
What You Need Before Upgrading
Before starting the migration, make sure your account meets these criteria.
7-Day Active History
Real customer conversations required. No bans on the account.
Business Verification
Facebook Business Manager must be verified.
Supported Region
HK / MY / SG / ID etc. Nigeria and South Africa numbers are not supported.
Latest WhatsApp
Required for QR code scanning during the migration process.
TIMELINE
Important Timing Considerations
Key timing details to ensure a smooth migration.
Just unbanned? Wait 7 days
Accounts that were recently unbanned need to wait at least 7 days before starting the migration process.
New number? 1–2 months nurturing
New phone numbers require 1–2 months of nurturing with real conversations before they are eligible.
Business verification: 3–5 business days
Facebook Business Manager verification typically takes 3–5 business days to process.
COMPARISON
Feature Comparison
Features available after onboarding to Co-Existence, and any changes to WhatsApp Business app functionality.
Feature
Changes After Onboarding
Supported?
Individual (1:1) chats
Message Edit/Revoke now supported. Messages sent and received are mirrored between Cloud API and WhatsApp Business app.
Supported Most recent 6 months synced
Contacts
No change.
Supported All WhatsApp contacts synced
Group chats
No change.
Supported Groups will be synced
Disappearing messages
Turned off for all 1:1 chats.
Supported
View once message
Disabled for all 1:1 chats.
Supported
Live location message
Disabled for all 1:1 chats.
Supported
Broadcast lists
Disabled. Cannot create new lists. Existing lists become read-only.
Co-Existence is built on a dual-layer architecture. The first layer is the traditional WhatsApp Consumer App, maintaining its original end-to-end encrypted communication. The second layer is Meta's official Business API, connected via HTTPS, providing enterprise-grade features. Both channels are coordinated through Meta's routing layer, ensuring messages are never duplicated or lost.
API Layer Features
• Official Meta certification
• Enterprise-grade SLA guarantee
• Full Webhook support
• Advanced analytics and reporting
App Layer Features
• End-to-end encryption
• Instant notifications
• Media transfer
• Voice/video calls
COMMON PITFALLS
5 Mistakes to Avoid When Upgrading
Sending messages on both channels simultaneously
If you send the same message via both App and API, your customers will receive duplicates. Best practice: use the App for everyday chats, and the API for automation and broadcasts.
Forgetting to update Webhook configuration
After upgrading, you need to properly configure Webhooks — otherwise messages from the API layer may not reach ChatDaddy. We'll help you complete this step.
Confusing WABA with Co-Existence
WABA (WhatsApp Business Account) is the traditional approach — it requires giving up the App. Co-Existence is the new approach — it keeps the App. Don't mix them up.
Going fully live without testing first
After upgrading, always verify functionality with a test account first. Make sure your automation rules work correctly before going fully live.
Ignoring compliance requirements
Co-Existence offers more flexibility, but you still need to follow Meta's business policies. Avoid abusing broadcast features or sending spam messages.
BEST PRACTICES
Co-Existence Best Practices Guide
Clear channel separation
Define which messages go through the App and which go through the API. For example: use the App for customer-initiated conversations, and the API for outbound pushes and auto-replies.
Monitor performance regularly
Use the ChatDaddy Dashboard to monitor API-layer metrics like message delivery rate and response time. Catch and resolve issues early.
Train your team
Make sure your team understands how Co-Existence works — when to use the App and when to use automation features.
Set up a backup plan
While chat history is preserved, we recommend regularly backing up important conversations — just in case.
Stay current on Meta policies
Meta continuously updates its business policies. Subscribe to official Meta notifications to make sure you always stay compliant.
COMPLIANCE
Meta Business Policies & Compliance
After upgrading to Co-Existence, your account must comply with Meta's business policies. Key requirements include:
Message Content Policy
✕ No spam messages
✕ No fraudulent content
✕ No illegal product promotion
✓ Respect user privacy
Broadcast Policy
✓ Only send to opted-in users
✓ Provide clear unsubscribe option
✕ Avoid excessive frequency
✓ Comply with local laws
Account Security
✓ Update passwords regularly
✓ Enable two-factor authentication
✓ Monitor unusual activity
✓ Respond promptly to Meta inquiries
Data Protection
✓ Protect user data
✓ Comply with GDPR and similar regulations
✓ Transparent privacy policy
✓ Secure data storage
Frequently Asked Questions
Yes. Businesses using WhatsApp automation must migrate to an official coexistence configuration to remain compliant with Meta policies effective 2026.
No. Coexistence Migration allows businesses to retain their existing WhatsApp number.
No. Chat history is preserved as part of the coexistence setup.
This applies to accounts using automation or operating on direct or non-compliant connections. Eligibility must be verified.
Meta has announced enforcement of updated WhatsApp automation policies beginning in 2026.
Non-compliant accounts may experience service disruption, number suspension, or loss of access to WhatsApp automation features.
This migration follows Meta's official WhatsApp Business API requirements. ChatDaddy operates as a Meta Official Business Solution Partner.
No. Coexistence Migration is provided at no cost for eligible businesses. ChatDaddy supports this process as a Meta Official Business Solution Partner, in accordance with Meta's WhatsApp Business API requirements.
Free Migration Program
Migrate With An Official Meta Partner
As a Meta Business Solution Partner, we facilitate this migration on Meta's behalf for eligible businesses.
Meta Official Partner