Most businesses using WhatsApp Business App face the same challenges:

• Manual replies take too long

• Customers drop off when nobody respondimmediately

• Broadcasts are limited, and sending too many messages can risk your account being flagged

• Staff can’t scale conversations when chat volume grows

You want automation, but you don’t want to stop using the Business App your team already knows and loves.

Fortunately, there’s a solution: WhatsApp Coexistence.

Why Manual Messaging Fails

When chat volume grows, the Business App alone creates bottlenecks:

• Staff can’t respond to every inquiry fast enough

• Follow-ups get missed

• Promotions or reminders can’t be sent at scale

• High volume manual messaging may trigger WhatsApp limits or account restrictions

This leads to lost leads, frustrated customers, and slow sales growth.

Automation Benefits

Automation helps solve these problems by:

• Sending instant replies to incoming messages

• Running follow-up sequences automatically

• Broadcasting reminders, promotions, and updates safely

• Routing messages to the right team member

• Keeping your CRM updated in real-time

But classic API migration comes with its own risks: Team loses access to the Business App Retraining is required Number downtime during migration

That’s where WhatsApp Coexistence shines.

WhatsApp Coexistence: The Safe Way to Automate

Coexistence allows you to:

• Keep your team using WhatsApp Business App for normal conversations

• Run automation, templates, broadcasts, and workflows through the Cloud API

• Use one single number for both human and automated messaging

• Avoid downtime, retraining, or migration stress

Essentially, it gives you the best of both worlds: human replies + automation, without the risk of bans or errors.

What You Can and Can’t Do Under Coexistence

✅ What Works

• 1:1 chats in the Business App continue as usual

• Automation runs via Cloud API: auto-replies, follow-ups, broadcasts, routing

• Conversation history is available to both App users and the system

• Staff workflows are uninterrupted

⚠️ What Changes

• App broadcast lists are disabled → use API templates instead

• Ephemeral features (disappearing messages, view-once media, live location, edit/delete) are off

• Groups stay app-only → migrate announcements to API broadcasts

• Calls remain in the App; API handles messaging only

• Companion devices may not trigger webhook echoes → automations must handle retries

Practical Setup Tips

Split responsibilities intentionally
App: human, ad-hoc conversations
API: automation, templates, journeys, routing, analytics

Replace App broadcasts with API campaigns

Schedule promotions, reminders, and updates using approved templates

Design for no-edit/no-delete

Send corrections via follow-up messages; maintain clear audit trails

Plan history expectations

Typically, only ~6 months of history is imported at setup Keep older context in your CRM or data warehouse

Harden your automations

Build retries, idempotent message keys, and periodic state checks

Why Businesses Choose Coexistence

• Faster replies: Automation reduces response time by 2–4 hours

• Follow-ups never get missed: CRM + API keeps conversations alive

• Sales increase within 1–3 months: Faster replies = higher conversion

• Zero disruption to team: Staff continue using the Business App, while automation handles repetitive tasks

  
  

Get Started: Automate WhatsApp Safely with ChatDaddy

Keep the WhatsApp Business App your team already loves while adding automation, broadcasts, bots, and analytics via the Cloud API.

ChatDaddy helps businesses:

Connect their existing number to both the App and Cloud API Set up automation safely without downtime Reduce account ban risk with official, compliant automation Scale campaigns without retraining staff

👉 Set up WhatsApp Coexistence with ChatDaddy today and scale safely — without changing how your team chats.