Streamline conversations across WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, Email, and more — all in one intelligent platform built to grow your business.
Why ChatDaddy?
From fast-moving startups to structured enterprises, ChatDaddy adapts to your team’s real-world workflows, not the other way around.
We measure our success by yours. From onboarding to scaling, our team is here to help you unlock the full value of ChatDaddy.
From first touch to repeat purchase, ChatDaddy brings marketing, sales, and support into a single, streamlined workspace.
Get started quickly, integrate with your favorite tools, and scale without adding complexity.
With millions of conversations managed daily, we’ve built a platform that simplifies complexity so your team can focus on growth.
Key Features
From attracting new prospects to retaining loyal customers, ChatDaddy equips your team with everything you need to grow — in one seamless platform.
Testmonial
Real results—from startups to enterprises—showing that smarter automation not only pays for itself but drives lasting growth.
Every business is different. Pick the support level that fits — from self-serve help docs to a dedicated team available around the clock.每個業務都不同。選擇適合你的支援級別 —— 從自助說明文件到全天候專屬團隊。
See the three core channels ↓查看三個核心渠道 ↓
All paid plans come with a guaranteed SLA · No lock-in contracts所有付費方案均附保證 SLA · 無綁約
Whatever plan you choose, you can always reach us through Chat Support, the Help Doc Center and Submit Ticket. Paid plans add priority queues and guaranteed response times.無論選擇哪個方案，你都可以透過 Chat 聊天支援、說明文件中心與提交工單聯絡我們。付費方案另設優先隊列與保證回覆時間。
Talk to our support team in live chat for quick answers and guidance while you work.在即時聊天中與支援團隊溝通，工作時即時獲得解答與指引。
Step-by-step guides, how-tos and setup tutorials you can search any time, day or night.逐步指南、操作教學與設定教程，隨時搜尋，不分晝夜。
Raise a request with details and screenshots. We track every ticket through to resolution.附上詳情與截圖提交問題，我們會跟進每張工單直至解決。
Self-serve resources and best-effort chat, included with every account at no extra cost.自助資源與盡力而為的聊天支援，每個帳戶均免費包含。
Always free. No credit card needed.永久免費，毋須信用卡。
Get started free免費開始Priority live chat and email with our support team, backed by a business-hours SLA.與支援團隊優先即時聊天及電郵，附辦公時間 SLA 保證。
Billed monthly · Cancel anytime按月計費 · 隨時取消
Get Chat Support選擇 Chat 支援Faster SLAs with 24/7 urgent coverage, group chat and scheduled calls for growing teams.更快 SLA、緊急事件 24/7 覆蓋，並提供群組聊天與預約通話，適合成長中的團隊。
Billed monthly · Cancel anytime按月計費 · 隨時取消
Get Pro Support選擇 Pro 支援A dedicated partner who knows your business. Fastest SLAs, full 24/7 coverage, and a named account manager.深入了解你業務的專屬夥伴：最快 SLA、全面 24/7 覆蓋，並配有指定客戶經理。
Billed monthly · Cancel anytime按月計費 · 隨時取消
Book a demo預約示範All response time commitments are contractually guaranteed on paid plans.付費方案的所有回覆時間承諾均受合約保證。
| Feature功能 | Essential SupportEssential 基礎支援Essential基礎 | Chat SupportChat 聊天支援$290 / mo/ 月 | Pro SupportPro 專業支援$490 / mo/ 月 | Elite SupportElite 尊享支援$990 / mo/ 月 |
|---|---|---|---|---|
| Core support channels核心支援渠道 | ||||
| Chat support聊天支援 | Best effort盡力而為 | Priority live優先即時 | Priority live優先即時 | Priority live優先即時 |
| Help Doc Center說明文件中心Guides, how-tos and setup tutorials指南、操作教學與設定教程 | ✓ | ✓ | ✓ | ✓ |
| Submit ticket提交工單 | Standard queue一般隊列 | Priority queue優先隊列 | Priority queue優先隊列 | Priority queue優先隊列 |
| Additional channels其他渠道 | ||||
| In-app Academy應用內學院 | ✓ | ✓ | ✓ | ✓ |
| Email support電郵支援 | — | ✓ | ✓ | ✓ |
| Live group chat support即時群組聊天支援 | — | — | ✓ | ✓ |
| Response time guarantees回覆時間保證 | ||||
| Contractual SLA合約 SLA | — | ✓ | ✓ | ✓ |
| Urgent緊急System down系統故障 | — | 4 hrs · biz hrs4 小時 · 辦公時間 | 2 hrs · 24/72 小時 · 24/7 | 1 hr · 24/71 小時 · 24/7 |
| High高Major issue重大問題 | — | 8 hrs · biz hrs8 小時 · 辦公時間 | 4–8 hrs · biz hrs4–8 小時 · 辦公時間 | 2 hrs · 24/72 小時 · 24/7 |
| Normal一般Questions詢問 | — | 24 hrs · biz hrs24 小時 · 辦公時間 | 12–24 hrs · biz hrs12–24 小時 · 辦公時間 | 8 hrs · biz hrs8 小時 · 辦公時間 |
| SLA coverageSLA 覆蓋 | ||||
| SLA coverageSLA 覆蓋 | None無 | ✓ Business hours✓ 辦公時間 | ✓ 24/7 (urgent)✓ 24/7（緊急） | ✓ 24/7 full✓ 全面 24/7 |
| Calls & onboarding通話與上手 | ||||
| Live call support即時通話支援Phone / video call with support engineer與支援工程師電話或視像通話 | — | — | Scheduled預約 | On-demand隨時 |
| Onboarding support上手輔導支援 | — | — | 30 days30 天 | Onboarding & migration上手與遷移 |
| Dedicated services專屬服務 | ||||
| Dedicated account manager專屬客戶經理 | — | — | — | ✓ |
| RCA reportsRCA 事故報告Root cause analysis after incidents事故後根本原因分析 | — | — | — | ✓ |
| Quarterly business review季度業務檢討 | — | — | — | ✓ |
| Early access to new features新功能優先體驗 | — | — | — | ✓ |
Every account has three core channels: Chat Support (live chat with our team), the Help Doc Center (guides at help.chatdaddy.tech) and Submit Ticket. Paid plans add priority queues and guaranteed response times.每個帳戶都有三個核心渠道：Chat 聊天支援（與團隊即時聊天）、說明文件中心（help.chatdaddy.tech 指南）與提交工單。付費方案另設優先隊列與保證回覆時間。
System outages or core features being completely broken, such as a disconnected WhatsApp API or failed logins.系統故障或核心功能完全失效，例如 WhatsApp API 斷線或無法登入。
Monday to Friday, 9 am to 6 pm Hong Kong Time.星期一至五，香港時間上午 9 時至下午 6 時。
Upgrades take effect immediately. Downgrades take effect at the next billing cycle.升級即時生效，降級於下一個計費週期生效。
Yes. Paid support plans are billed on top of your ChatDaddy subscription. Essential Support is free for every account.是。付費支援方案在 ChatDaddy 訂閱之外另行計費；Essential 基礎支援對所有帳戶免費。
You receive a service credit, with the amount defined in the support agreement.你將獲得服務抵免，金額按支援協議訂定。
Talk to our team and we will recommend the right level for your business.與我們的團隊聯絡，我們會為你的業務推薦合適的級別。
Chat with Sales聯絡銷售
