Streamline conversations across WhatsApp, Instagram, Facebook Messenger, TikTok, SMS, Email, and more — all in one intelligent platform built to grow your business.
Keep customers informed in real time with instant notifications, helping you stay connected and responsive at scale.
CRM
Organize customer data into a single view, making it easy to track interactions, nurture relationships, and boost retention.
Automation
Streamline repetitive tasks with intelligent automation, saving time and scaling your workflows without extra resources.
Testmonial
Trusted by businesses
Real results—from startups to enterprises—showing that smarter automation not only pays for itself but drives lasting growth.
Our bot deflection rate with our previous customer service solution was 5–10%. With ChatDaddy, we achieved 65% bot deflection within just one week of going live.
Edward
Gadget Galaxy Store
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian Parker
Contact Lens Easy
ChatDaddy powers our customer communications, delivering conversions, customer engagement, and personalized support. The WhatsApp chatbot is the heart of this strategy.
Geronimo Chala
Fashion Fusion Boutique
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.
Ada May
Delicious Bites & More
Our bot deflection rate with our previous customer service solution was 5–10%. With ChatDaddy, we achieved 65% bot deflection within just one week of going live.
Edward
Gadget Galaxy Store
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian Parker
Contact Lens Easy
ChatDaddy powers our customer communications, delivering conversions, customer engagement, and personalized support. The WhatsApp chatbot is the heart of this strategy.
Geronimo Chala
Fashion Fusion Boutique
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.
Ada May
Delicious Bites & More
Support Plans
Support that's always there when you need it
Clear SLA commitments so you're never left waiting. From free self-service to 24/7 dedicated support — choose the level that fits your business.
14-day free trial on all plans · No credit card required
Community
Community
For individuals and small startups who prefer to self-serve and find answers fast.
High Severity P2Significant degradation, sync failure
No guarantee
4 hours (biz hours)
2 hours (24/7)
Normal Issue
General queries, minor bugs, config help
No guarantee
24 hours (biz hours)
8 hours (biz hours)
SLA
—
✓
✓
Seats & Users
Included Seats
Unlimited
5 seats
15 seats
Extra Seat Cost
—
+USD $19 / seat/mo
+USD $18 / seat/mo
Dedicated Services
Technical Account Manager (TAM)
—
—
✓
Quarterly Business Review (QBR)
—
—
✓
Product Roadmap Preview
—
—
✓
Security & Compliance
Advanced Audit Logs
—
—
✓
IP Whitelisting
—
—
✓
Our SLA Commitment
How we define "fast support"
We triage by severity so your most critical issues always get handled first — no matter the time of day.
Critical (P1)
Service outage · Complete feature failure
Your business cannot use ChatDaddy at all, or a core feature (messaging, automation) has completely stopped working.
Professional1 hour · 24/7
Business30 min · 24/7
High Severity (P2)
Significant degradation · Sync failure
An important feature is degraded but your business can continue. Examples: delayed sync, a specific integration failing.
Professional4 hours · Biz hours
Business2 hours · 24/7
Normal (P3)
General queries · Minor bugs · Config help
Everything is working, but you have a question, a minor bug to report, or need help with a configuration.
Professional24 hours · Biz hours
Business8 hours · Biz hours
🛡️
Our SLA Guarantee:
If we miss the P1 response SLA in any calendar month on a paid plan, you automatically receive a full month's subscription as a service credit — no claim needed, applied directly to your account.
Frequently Asked Questions
Everything you need to know
Is the support plan billed separately from my ChatDaddy subscription?
Yes. The support plan is a standalone add-on that sits on top of any ChatDaddy subscription. You can upgrade or downgrade at any time, and fees are prorated accordingly.
What counts as "business hours"?
Business hours are Monday–Friday, 09:00–18:00 Hong Kong Time (UTC+8), excluding Hong Kong public holidays. P1 critical support is 24/7 with no exceptions.
What is a "seat"?
A seat represents one team member who can log in and use ChatDaddy. You can add extra seats at any time; the cost is prorated and added to your next billing cycle.
When will my Technical Account Manager reach out after I upgrade to Business?
Our customer success team will reach out within 2 business days to schedule an onboarding call and introduce you to your dedicated TAM.
Can I try a paid plan before committing?
Absolutely. All paid plans come with a 14-day free trial — no credit card required. After the trial, you can subscribe or drop back to the free Community plan with no charge.
Ready to give your business the support it deserves?
14-day free trial. No credit card. Cancel anytime.
