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All departments log in simultaneously and use a WhatsApp account; Breaking through time and geographical restrictions, each user has one mobile computer to log in with multiple devices.
Log in to WhatsApp with all devices
An unlimited number of people share a WhatsApp business number, Break the pain of logging in with only two devices.
Colleagues see each other’s work situation
You can see others in different pages or chat rooms in the system; Avoid repeated responses to customers and improve work efficiency.
Department heads have absolute authority
The supervisor opens or deletes the account by himself for his subordinates to log in, Subordinates of different departments can be used to promote communication between departments.
Private chat room, only for colleagues
Colleagues can chat privately with each other on the system, which is convenient, fast and direct communication.
Classify customers, colleagues follow up their customers
You can classify and label different customers in our system, making it easier for colleagues to follow up with their customers.
Reply to WhatsApp sync immediately
The information sent in the system will be synchronized in WhatsApp immediately, and all will be organized immediately.
Everyone sees which client other colleagues are communicating with, Don’t be afraid that the two will reply to the guests repeatedly and affect the perception of the guests.
Memo function is convenient for handover
Leave a small note before closing, with information explaining the situation.
The next colleague is clear at a glance, which is convenient for follow-up.
Let every customer have continuous good service.
Unread function to track unread
There are too many customers in WhatsApp for a while, so ignore a small amount of people?
Let the guests who sink to the bottom but did not reply instantly come back to the forefront.
Don’t be afraid to ignore any customer and affect the company’s image.
Support multimedia files
Pictures, videos, files, and recordings can be sent in the dialogue function.
No longer limited to text, diversify and communicate with customers.
You can also add quick reply messages to save time and effort.
Set up quick reply to repeated messages
Which question do you want to set a quick response for? There is no limit to think what you think.
Questions are repeated, and responding is a waste of time?
Unlimited number of quick messages, direct selection is convenient and quick.
Three simple steps to complete the multi-person customer service setting
1. Login to ChatDaddy
Enter account and password in https://app.chatdaddy.tech
2. Organize customer information in an Excel CSV. file
Upload the target audience's contact information to the system in Excel .csv format.
3. It is ready after successful connection, multiple customer service can use it at the same time
After successfully connecting, the chat room in WhatsApp will appear immediately. Customer personal and group conversations are all available.
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